“It is the policy of Special Metals and Equipments FTZ to provide its customers the best value product which fully satisfies customer specification requirements and is consistently delivered on time. In keeping with the above policy each and, every employee has a responsibility to ensure that controls and processes are effective in satisfying customer needs and expectations. The goals established within our organization shall include but in no way be limited to the following”

  • Being recognized as the number one choice for supply by our customers
  • Operating the business in a cost-effective and efficient manner
  • The identification and elimination of nonvalue-added activities
  • Reduction in product non-conformance and waste materials
  • Development and maintenance of a company-wide culture of continuous improvement extending to all areas of the business operation
  • Development and investment in all employees to ensure appropriate training to the highest standards
  • Expansion of the company product range
  • Development and maintenance of mutually beneficial relationships with customers and suppliers both.